Grievance Redressal Policy
Ensuring transparent and efficient resolution of your concerns
AHAM INNOVATIONS PRIVATE LIMITED
("Company," "we," "our," or "us")
1. Introduction
This Grievance Redressal Policy ("Policy") outlines the procedure for receiving, acknowledging, and resolving complaints from users, hosts, agencies, and other stakeholders of the PikoShorts Live platform ("Platform").
This Policy is issued in compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("IT Rules 2021") and applicable Indian laws.
2. Objective
The objective of this Policy is to:
- Provide a transparent mechanism for handling grievances.
- Ensure compliance with Indian legal requirements.
- Safeguard user rights and promote responsible usage of the Platform.
3. Appointment of Grievance Officer
As per IT Rules 2021, the Company has appointed a Grievance Officer:
4. Types of Complaints Covered
Grievances may include, but are not limited to:
5. Complaint Procedure
(a) Submission
Complaints can be submitted:
To the Grievance Officer
Through the support system
The complaint must include:
(b) Acknowledgement
All complaints will be acknowledged within 72 hours.
(c) Resolution
Complaints will be resolved within 15 business days from the date of receipt.
In case of complex disputes, the complainant will be informed about the extended resolution timeline.
6. Escalation
If a complaint is not resolved satisfactorily, the user may escalate it to:
7. User Responsibility
Users must:
- Provide complete and accurate information when filing a complaint.
- Not misuse the grievance system by filing false or malicious complaints.
8. Confidentiality
All complaints and user data shall be treated with strict confidentiality and used only for grievance resolution purposes.
9. Review & Updates
This Policy shall be reviewed periodically and may be updated in compliance with changes in law or Company practices.
Grievance Officer Disclosure
(IT Rules 2021 Compliant)